Salesforce Customization Services

Optimize your Salesforce experience with our expert customization and configuration services, tailored to meet your unique business needs.

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Personalize Your Salesforce Experience

Every business has different goals and business models and they need a solution that can meet their specific business goals. In order to help enterprises solve their business challenges and enhance efficiency, CEPTES offers Salesforce Customization Services.

With years of experience and expertise in the Salesforce ecosystem, we empower your Salesforce program with highly customized solutions that support a unique blend of Salesforce platform and applications. Our expertise in Salesforce customization services ensures that you can leverage the full potential of Salesforce to streamline operations, improve efficiency, and boost profitability.

Identifying Opportunities. Recommending Solutions.

Challenges and opportunities are unique in every business. Our approach begins with a comprehensive analysis of your current Salesforce implementation and business processes.

Our Salesforce certified experts will dive into identifying areas where customization in Salesforce can make a significant impact. By understanding your goals and pain points, we can recommend tailored solutions that address your specific requirements.

Be on Top of Your Marketing Game

Create, manage, and optimize your marketing efforts efficiently with Studios & Builders.

Marketing Cloud Studios

Email Studio
Design, preview, test, and send personalized emails effortlessly.
Create, send, and track SMS, push notifications, and in-app messages.
(Retiring Nov 2024) Manage social media posts with real-time engagement and analytics.
Sync online ads with CRM data and reach new prospects with lookalike audiences.
Manage web content like landing pages and forms to personalize user experiences.
Automate marketing and data activities, integrating seamlessly with Journey Builder for multi-step workflows.

Marketing Cloud Builders

Journey Builder
Visually map and automate customer journeys across marketing touchpoints.
Manage and segment contact data with demographic and behavioral insights
Create dynamic emails and landing page templates with reusable content blocks.
Customize your Marketing Cloud account’s appearance with your company’s branding.
Gain insights from built-in reports on campaigns, contact behavior, and more.
Simplify campaign and journey reporting with pre-built dashboards in Datorama.

Key Benefits of Salesforce Marketing Cloud:

Marketing Cloud Studios manage content and specific marketing channels whereas Builders take care of the data & campaign automation. Optimize customer engagement, and drive higher revenue by centralizing your marketing efforts.

Impact Analysis

Unified Customer View

Omnichannel Marketing

Marketing performance analytics

Customized Communications with AI

Automated Campaign Management

Salesforce Customization Services Offerings

Our Salesforce customization services cover a wide range of solutions to meet diverse business needs:

Custom object and field creation

By creating custom objects and fields within the Salesforce solution, we help organizations to manage data in an efficient way. It enables capturing and managing unique data points as well as tracking and storing data tailored to their business needs.

Workflow Automation

Leveraging Apex triggers, we help businesses automate sales, service, and marketing processes within Salesforce. This streamlines operations, enhances productivity, and ensures consistent execution of business workflows.

Custom Reports & Dashboard

We design bespoke reports and dashboards on Salesforce, providing actionable insights that empower decision-making. This customization ensures that businesses derive meaningful analytics, track key metrics and drive better growth and efficiency.

Einstein AI and Third-Party Integration

Our team integrates Salesforce with Einstein AI capabilities and connects with third-party applications to eliminate data silos and boost productivity, ensuring all your business operations are streamlined on one platform.

Setup & Migration

We customize Salesforce CRM to fit your business workflow, from sales and marketing to warehousing and customer service. We can seamlessly migrate data from various sources, including ERP systems, to Salesforce, ensuring a unified platform for a comprehensive business view.

Support and Maintenance

We offer ongoing support and maintenance, providing long-term assistance, regular upgrades and proactive monitoring to keep your Salesforce environment optimized, efficient and cost-effective.

Project Execution and Deployment Process

Engagement Models

Create, manage, and optimize your marketing efforts efficiently with Studios & Builders.
Fixed Fee Model

Pay a predetermined fixed fee for a set of services.

Benefits:

• Predictable costs
• Efficient and cost- effective service delivery

Get access to a dedicated resource or team for ongoing support

Benefits:

• Enhanced familiarity with your Salesforce environment.
• Close collaboration and faster response times.

Gain expert assistance on clearly defined project scopes

• CEPTES assesses the scope and provides a cost estimate

• The project is executed upon approval and delivered on time

Have Questions? Let’s Discuss!

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