Experience Cloud

In today’s fast-moving business world, connecting every business verticals is the key to success. It is impossible to deliver best customer experience across verticals with mediocre technology and shattered business systems. Salesforce offers a powerful community platform to help enterprises achieve accelerated growth and business visibility.

Now build your community using Salesforce Experience Cloud and transform the way you connect and engage your partners, customers, and employees. The unified platform for success helps you boost your employee productivity, accelerate channel sales, and help your customers help themselves.

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Employee Community

Connect your employees from different branches with the people, content, and apps which will help them accelerate their productivity on the go.
Share ideas, communicate updates seamlessly and collaborate files, records and business process across the company leveraging Salesforce Chatter.
Effortlessly access files from external systems including OneDrive, Google Drive, SharePoint etc.

Partner Community

Empower your partners with a single point of access to CRM records, files and data.
Accelerate new partner onboarding, training and sales process.
Enable partners to access information and find experts, register new leads, update records, and manage funds, and close more deals more quickly.
Streamline approvals and quote processings leveraging Salesforce CPQ.
Get a comprehensive view of your channel and partner performance.

Customer Community

Drive customer self-service by guiding customers to knowledge articles, FAQs and reduce service calls and time.
Automatically route service cases so that no customer question goes unnoticed.
Allow customers to seamlessly access their account data and personal information.
Drive higher engagement and customer experience across devices.

CEPTES Offered Salesforce Experience Cloud Services

We offer end-to-end Salesforce Experience Cloud solutions including Experience Cloud Implementation, Customization, Integration, Migration, Upgradation, Chatter etc.

Experience Cloud Implementation

CEPTES helps you get the best out of your Salesforce investment with a strategic Lightning Experience Cloud implementation. Our certified Salesforce consultants help you streamline operations & create a unified business system leveraging Salesforce Communities.

Experience Cloud Customization

We offer Experience Cloud customization services to help you meet your future business strategic goals. Our certified Salesforce experts can add Lightning components and functionality to help you get maximum ROI.

Experience Cloud Integration

With third-party system integrations, we can significantly improve your community interactions. We help you securely integrate various external tools and analytics with your Experience Cloud with the help of APIs and custom-built connectors.

Experience Cloud Migration

We help you move from other platforms to Lightning Communities with zero business interruption. The migration will include transferring critical data, information etc. Our team can help you migrate from Experience Cloud Classic to Experience Cloud Lightning.

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