Summary

DOT compliance is a pure cloud Quality and Compliance management solution for high
regulated industries. Dot implemented Salesforce as their primary CRM system 7 years ago. Over
time, the system has become complex with customizations and integrations. The company’s
internal IT team was responsible for the initial implementation but has limited bandwidth and
expertise to handle ongoing maintenance effectively. They decided to engage a service company
specializing in Salesforce maintenance to ensure the system’s optimal performance and address
user needs.

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