Managed Services


What is Salesforce Managed Service?

Managed Services is introduced to help companies combat the critical task of maintaining the Salesforce Org and proactively addressing issues before they escalate. Salesforce Managed Services offers a cost-effective and adaptable solution for preserving and maximizing your investment, without hiring additional full-time, dedicated employees.

Key Activities In Salesforce Managed Services

Salesforce Managed Services is a set of activities performed by a managed services provider to maintain and optimize a Salesforce environment. Some of the key activities of Salesforce Managed Services include:

System administration:

A Salesforce Managed Services provider typically handles system administration tasks, such as user management, security, and data management.

Customer Development:

A Salesforce Managed Services provider can assist with custom development needs, such as creating custom objects, fields, workflows, and reports to meet the organization's specific requirements.


Seamless integration is the need of the time for businesses and a Salesforce Managed Service provider has the capability of integrating Salesforce with other systems, such as ERP, marketing automation, or customer service systems, to streamline business processes.

Data migration:

Data Migration involves transferring data from one system to another within Salesforce, ensuring accuracy, completeness, and consistency throughout the process. A Managed Service provider can help with planning, executing, and verifying data migration processes seamlessly.

Training and support:

A Managed Services provider can offer crucial ongoing training and support to enable users to fully utilize Salesforce and enhance their productivity and adoption of the platform.

Performance optimization:

A Managed Services provider can help optimize Salesforce performance by regularly monitoring and analyzing system performance metrics, identifying areas of improvement, implementing best practices, and fine-tuning configurations to ensure that the system is running at optimal efficiency.

Release management:

Coping up on new features and updates rolled on by Salesforce time-to-time is a tough job. A Salesforce Managed Service provider can help stay updated with these release cycles overseeing the testing, deployment, and communication.

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What You Get with Our Salesforce Managed Services

We offer tailored managed services plans for Salesforce that are specifically designed to provide the appropriate expertise for the relevant products, precisely when it is required, helping your organization to achieve continuous improvement.


We analyze your business requirements and suggest solutions using Salesforce. We recommend adaptations to your Salesforce solution to meet evolving sales, customer service, and marketing needs. We provide suggestions for improving features and business processes in Salesforce.

Salesforce Implementation

We implement salesforce clouds along
with 3rd party apps including Sales
Cloud, Service Cloud, Marketing
Cloud, CPQ, Heroku, & Pardot. Our
comprehensive approach ensures that
your business has everything it needs
to succeed with Salesforce.

Customization and custom app development:

We provide bespoke solutions that cater to your business requirements. We specialize in developing customized Salesforce applications that are tailored to your specific needs and optimize your business processes.


We provide seamless integration
services where businesses can
interconnect their business apps,
social media, Email & SMS


Classic to Lightning migration and Lightning Web Component development, enabling organizations to transition to the latest Salesforce technology and enhanced user experience.

Ongoing Support

We provide ongoing management of your Salesforce solution keeping a grip on your system’s performance through constant monitoring. We also maintain bug fixing and issue resolution, monthly security checks, user support & training.

Why choose us to manage your Salesforce?

CEPTES is an emerging leader in providing Salesforce CRM solutions with proven experience of years and is titled by ISV, PDO, Consulting partner, and Salesforce Reseller. CEPTES’s managed services for Salesforce plans are uniquely designed that keeps a bird-eye view of your Salesforce org, including but not limited to routine updates, security assessments, and administrative tasks.

Pocket-friendly Cost

Acquire expert-managed services at a pricing
model of your

Minimized recruitment cost

Eliminate the burden of administrative tasks and streamline the process of hiring new staff.

Access to Clear and Defined SLAs

Our Service Level Agreements (SLAs) clearly outline our commitments, ensuring reliable and consistent service delivery.

Get Faster ROI

Maximize your ROI with the help of our extended team of Salesforce-certified experts with extensive expertise & proven excellence.