Salesforce Named #1 CRM Provider for Fifth Consecutive Year

May 10, 2018by Shreshth Tiwari

Salesforce has announced that they have been named the #1 CRM provider for the fifth consecutive year by International Data Corporation (IDC) in their latest Worldwide Semiannual Software Tracker. Salesforce is also #1 in customer service applications, sales applications, and marketing applications.

Salesforce has increased their market share in 2017 by more percentage points than the rest of the top twenty CRM providers combined. They have even increased their revenue more than any other CRM vendor. Salesforce’s Vice Chairman, President & COO Keith Block said: “Companies of every size and industry are transforming how they operate in the digital age—and that transformation revolves around the customer”. He further added, “As the IDC report shows, companies are increasingly turning to Salesforce to accelerate their digital transformations to deliver intelligent, connected customer experiences across every touchpoint.”

In another announcement, Salesforce has informed that it has been positioned by Gartner, Inc. in the Leaders quadrant of the April 2018 Magic Quadrant for Enterprise High-Productivity Application Platform as a Service for its Lightning Platform Solution. As per Anne DelSanto, GM of Lightning Platform, Salesforce: “Today’s pace of innovation is driving every company to embrace digital transformation through new and, ideally, easy to use technologies. We believe that Salesforce Lightning is an industry leader delivering today the combination of low-code and fully programmatic tools empowering anyone to go from idea to business-changing app in just a few clicks.”

You can Build Apps Fast on the Lightning Platform
Salesforce’s Lightning Platform enables enterprises, Salesforce developers, and IT departments to collaborate and develop business apps quickly with the latest technologies in declarative programming, user experience, artificial intelligence and much more. Within a span of two years, Lightning is one of the most trusted and proven platforms for many organizations across the globe.

Source: Salesforce