Salesforce Vlocity: Key Features, Benefits & Developer Guide

In today’s rapidly changing business landscape, companies are constantly seeking ways to streamline operations, enhance customer experiences, and drive digital transformation. At the forefront of this technological revolution is Salesforce, the world’s leading CRM platform. Salesforce’s commitment to innovation is exemplified by its acquisition of Vlocity, now rebranded as Salesforce Industries, a suite of industry-specific cloud solutions that cater to the unique needs of diverse sectors. This blog post will explore the transformative power of Salesforce Vlocity and delve into the reasons why it has become a game-changer for businesses across various industries. We will also examine the role of Salesforce Vlocity Developers and why this profession is highly sought-after in the current job market.

What is Salesforce Vlocity?

Salesforce Vlocity, a powerful extension of the Salesforce platform, focuses on creating industry-specific solutions that streamline complex business processes and enhance customer experiences. Initially launched by Vlocity Inc., the product was acquired by Salesforce in 2020, and it now operates under the name Salesforce Industries. This acquisition allowed Salesforce to broaden its range of CRM offerings, integrating Vlocity’s deep vertical expertise with Salesforce’s vast ecosystem.

The key feature of Vlocity is its pre-built data models, processes, and industry-specific workflows. This allows businesses to quickly implement solutions designed for their particular sector without needing extensive customization.

Key Features of Salesforce Vlocity

Industry Cloud Solutions

Salesforce Vlocity provides a series of tailored cloud solutions for industries such as:

  • Communications
  • Media & Entertainment
  • Healthcare & Life Sciences
  • Insurance
  • Public Sector
  • Energy & Utilities

These industry-specific solutions come pre-loaded with tailored workflows, helping businesses streamline processes right out of the box.

OmniScript™

Vlocity’s OmniScript™ enables businesses to create guided, customizable, and reusable processes. This feature empowers companies to provide step-by-step processes that improve customer experience while reducing manual errors.

Industry-Specific Data Models

Vlocity in Salesforce includes pre-built data models designed to manage sector-specific needs. For example, the healthcare version might include models for tracking patient care plans, while the communications version tracks subscriber services.

Digital Process Automation

Vlocity enhances Salesforce’s automation capabilities with industry-specific process flows. These automation processes help reduce the manual work required to execute complex industry workflows.

Vlocity CPQ (Configure, Price, Quote)

One of the most valuable features of Vlocity is its CPQ functionality, specifically designed for industries with complex pricing models. For example, telecom companies can configure service bundles, set up promotions, and calculate pricing efficiently using Vlocity CPQ.

Benefits of Using Salesforce Vlocity

Faster Time to Market

Since Vlocity comes pre-equipped with industry-specific tools and processes, businesses don’t need to spend time on heavy customization. This results in a faster implementation and quicker ROI.

Better Customer Experience

With features like OmniScript and tailored workflows, companies can create more engaging and personalized customer interactions. A telecom service provider, for instance, can guide a customer through choosing a plan that fits their needs and automate the setup process for a seamless experience.

Increased Operational Efficiency

Industry-specific automation and workflows reduce manual intervention, leading to fewer errors and faster execution of business processes. This results in higher operational efficiency and cost savings.

Scalability

Built on the Salesforce platform, Vlocity offers a scalable solution for growing businesses. As your business grows, you can easily scale your Salesforce Vlocity solution to meet increasing demands.

Compliance and Security

Vlocity’s industry-specific models are designed to adhere to regulations and compliance requirements unique to each sector. This ensures that businesses remain compliant with the latest laws and regulations.

What Is The Role Of A Salesforce Vlocity Developer?

First and foremost, let’s understand what exactly a Salesforce Vlocity Development does.
Well, it’s simple. A Vlocity Salesforce Developer is responsible for the development and integration of custom solutions like Vlocity, Apex classes, Visualforce, and more on the Salesforce platform.

Why Choose a Career as a Salesforce Vlocity Developer?

Got a basic understanding of the profession? Let’s discuss the top five reasons why you should become a Salesforce Vlocity Developer:

You Will Be One Of The Few On The Forefront In Salesforce

Earlier, Salesforce was all about strategic solutions where one focused on the features of a particular software tool and sold it further to a broad group.

For instance, a business purchasing Service Cloud to enhance and streamline their customer support service operations followed by marketing efforts.

This was not a wonderful experience for the customers, especially when a business needs multiple tools in various departments. Managing and using different tools to deal with all the lists was difficult as well as messy.

Now, Salesforce offers a more holistic view across multiple software while providing better and more efficient solutions. So, the Service Cloud expert gets replaced with one manufacturing expert that can handle all the use cases well.

Salesforce has not only helped in simplifying processes but also in saving a lot of time. This is the reason why Salesforce is expected to grow greater than ever. Those who are planning to build a career in Salesforce are definitely a step ahead as this ecosystem has an extraordinary scope ahead in the future.

All Set To Be In High Demand

Salesforce has the potential to increase developer resources whilst reducing costs. This is why salesforce developers have a significant demand in the market today.

There are innumerable specialties such as health, communication, consumer goods, financial services, media and enterprise, and manufacturing within the industry. With increasing demand and limited talent, companies are always on the lookout for the right talent.

This also implies that one can expect a high package equipped with the right skills. Moreover, with more and more companies wanting to overcharge their operations with the power of Salesforce industries, the value of this profession is all set to rise in the future.

The Consumer-Focused Industry Lets You Access The Impact On A Daily Basis

The work in the Salesforce industry impacts consumers on an everyday basis. This allows one to easily witness, use and access the solutions they create.

The Salesforce industry is highly consumer-focused and is pacing forward quite fast. It’s great to see your own solutions being used and liked by consumers on different websites across the Internet. Seeing your own work and its magnificent impact is a great motivator in itself.

Less Workload And Better Solutions

A software developer often faces the situation of choosing between declarative solutions and creating solutions. If possible, one should choose the former. Here’s why:

  • Declarative solutions are a lot simpler and quicker.
  • These solutions are low code. Maintaining too many codes can be a tough job. Declarative solutions need less code and decrease your workload significantly.
  • With declarative solutions, you will have to face lesser issues when new versions get released with every cycle as their development is native.
  • The work is easier to grasp as well as document for others and future reference. Creating a code that can easily be run by another developer is the need of the hour.
  • Developers have a good range of declarative solutions with them. This helps them to save time and effort to code. This saved time can be utilized on other projects that need your attention.

Less Workload And Better Solutions

As an in-demand tech professional with a relevant skill set, you will get exposed to a number of career prospects.

Not only is it a stable career choice but also quite financially promising. Salesforce is expected to create Salesforce Vlocity developer jobs in India, Canada, Australia, the USA, etc. Moreover, salesforce development is one of the most trusted career options out there. There are so many training centers that provide Salesforce Vlocity training by the experts.

Let’s Wrap Up!

Salesforce Vlocity is revolutionizing CRM by providing businesses with tools that are not only robust but also tailored to their specific industry needs. By leveraging industry-specific data models, workflows, and automation processes, Vlocity helps companies accelerate service delivery, improve customer experience, and increase operational efficiency. As Salesforce continues to innovate, the future of Vlocity looks promising, offering even more powerful tools to drive industry transformation.

As companies continue to embrace digital transformation, the demand for skilled Salesforce Vlocity Developers will only continue to grow. Aspiring developers who invest in their skills and stay ahead of the curve are poised for success in this exciting and rewarding field.

FAQs

1. Is Vlocity the same as Salesforce Industries?
Yes, Salesforce acquired Vlocity in 2020 and rebranded it as Salesforce Industries.
Vlocity, now Salesforce Industries, is a suite of industry-specific applications. OmniStudio is a platform within Salesforce Industries for building and managing digital customer experiences.
Implementation time can vary depending on the complexity of the business and the industry. However, thanks to pre-built workflows and data models, Vlocity generally offers a faster time-to-market than other CRM solutions that require extensive customization.
While Salesforce CPQ offers general quote-to-cash solutions, Vlocity CPQ is designed for industries with more complex pricing needs. For example, it is commonly used in telecommunications and insurance to create bundles, promotions, and custom pricing based on service usage.
Salesforce Vlocity is designed for industries like telecommunications, healthcare, insurance, energy, media, and public sector organizations. Each version of Vlocity comes equipped with specific tools, workflows, and data models that align with industry needs.
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Nilamani Das

Nilamani is a thought leader who champions the integration of AI, Data, CRM and Trust to craft impactful marketing strategies. He carries 25+ years of expertise in the technology industry with expertise in Go-to-Market Strategy, Marketing, Digital Transformation, Vision Development and Business Innovation.

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