It’s that time of the year again!
Dreamforce is one event we look forward to like a family reunion for Salesforce Ohana. Being Dreamforce veterans, attending almost every year since it first kicked off, we don’t see it as a typical tech conference; it’s the ultimate celebration of innovation, collaboration, and bold ideas where the Salesforce community, partners, customers, and innovators come together. Over time, we’ve grown with this incredible community, learning from trailblazers, sharing our own experiences, and building lasting connections with some of the brightest minds in the industry.
Looking back, it’s been an incredible journey. From our very first booth, where we nervously met our first few visitors, to now — where we’re proud to be a trusted partner and sponsor helping businesses solve real business challenges — we have come a long way with Dreamforce. We’ve seen the ecosystem evolve, witnessed groundbreaking announcements, and connected with customers and partners who inspire us every day.
We can’t wait to dive into the discussions, hear what industry thought leaders are thinking, and share our innovations that help businesses do more with less hassle.
Here’s what we’re bringing to Dreamforce 2025:
This year, we’re bringing our A-game with solutions designed to tackle the real challenges we’ve seen businesses face—and make their lives a whole lot easier. You could say we’re building our own agent ecosystem, tailored for specific industries, along with solutions that help improve customer service across the board. It’s all about making things smarter, faster, and more seamless for everyone.
1. SakCare:
Customer care matters, especially when it’s about urgent issues like fraud, lost cards, or loan approval delays. We are launching SakCare, an AI-powered critical service response solution for Banking and Financial Services (BFS). Built natively on Salesforce Service Cloud and Financial Services Cloud (FSC) to seamlessly integrate existing CRM landscape. By leveraging AI-driven intent recognition, real-time 360° visibility, intelligent routing, and automation-led workflows, SakCare enables institutions to respond swiftly and compliantly to critical service requests such as fraud reporting, lost cards, and transaction disputes, drastically reducing resolution times and improving operational efficiency. Embedded compliance workflows and audit trails ensure every interaction is documented and regulation ready, while rapid deployment and unified case management streamline operations, enhance customer satisfaction, and transform urgent service moments into loyalty-building experiences.
2. CPQ to RCA Converter:
Migrating from legacy Configure, Price, Quote (CPQ) systems to Salesforce’s Revenue Cloud Advanced (RCA) can be complex and risky for enterprises, especially since Salesforce has announced the End of Sale (EOS) for Salesforce CPQ, making timely upgrades critical for business continuity.
The CPQ to RCA Migrator toolkit stands out as a first-to-market, enterprise grade accelerator offering a native Salesforce solution with a modular architecture that can be used as self-service or via consulting. It is built by certified CPQ experts who deeply understand both rule engines and RCA data model nuances. Its unique selling proposition lies in automated rule and template translation, support for industry-specific logic, including SaaS, Manufacturing, MedTech, and Telecom, as well as integrated test scripts and cutover playbooks to ensure a controlled and repeatable rollout. Enterprises benefit from up to 70% faster migration, 40 to 60% cost reductions, built-in best practices, and reduced manual effort and downtime. This enables a low-risk, future-ready transition to the strategic Quote-to-Cash platform so organizations can maintain revenue continuity and unlock agile scalability as the Salesforce ecosystem evolves.
3. Super Agent:
Super Agent is an innovative AI-driven orchestration layer designed to empower scalable, trusted, and secure collaboration between specialized agents across industries such as BFS, Hi-Tech, Logistics, Digital Commerce, and Telecom. By leveraging agent interoperability and the Model Context Protocol (MCP), Super Agent coordinates with multiple agents, enabling them to work together efficiently, share context, and execute tasks faster—without the need for micromanagement. With Super-Agent, organizations unlock improved productivity, security, and modular scalability by harnessing AI teamwork that adapts to evolving business needs.
4. Enterprise Data Management Services:
Data is the backbone of every business, but managing it shouldn’t be a burden. Our comprehensive Salesforce Data Management Services empower enterprises with advanced tools for file management, lifecycle management, data archiving, data virtualization, and secure backups to seamlessly handle their critical information. With deep expertise in complex data migration, we enable smooth transitions of large volumes of sensitive legacy data, preserving integrity and continuity during platform upgrades or consolidations.
Whether it’s archiving to optimize storage, virtualizing data for real-time access, or securing backups for compliance and disaster recovery, our end-to-end services address every aspect of enterprise data challenges. By keeping systems lean, efficient, and scalable, we not only help reduce costs but also ensure business continuity, regulatory compliance, and readiness to adapt as organizational needs evolve. Whatever the data complexity, CEPTES, a Saksoft company stands ready to transform your data management processes into a strategic asset.
5. No Code Integration:
Expert enterprise integration doesn’t have to be complex. At CEPTES (a Saksoft Company), we deliver end-to-end integration services powered by MuleSoft, Salesforce Composer, robust middleware platforms, and native integration tools to ensure your systems work seamlessly together. Whether it’s connecting CRM with ERP, unifying data across cloud and on-premise applications, or enabling real-time workflows, our solutions are designed to simplify and accelerate adoption across your enterprise. With our No Code and Low Code integration capabilities, even non-technical teams can effortlessly orchestrate processes, boost collaboration, and unlock the full potential of their applications without heavy IT dependency.
By integrating with advanced frameworks like the MCP server, we enable secure, scalable, and intelligent data connectivity that drives efficiency and innovation. The result is faster decision-making, streamlined operations, and a truly connected enterprise ecosystem.
Where to Find Us?
We’d love to meet you in person! Swing by booth number 360 where you can get hands-on with our solutions, chat with our experts, and learn from each other about the real business challenges and how the future of AI-driven customer service looks like in Salesforce ecosystem.
Let’s Connect!
Dreamforce is not just about what we bring to the table, but also about what we get to experience.
If you’ve read this far, we’ve got some exciting news for you! We’re bringing a few exclusive goodies to our booth that you won’t want to miss. Step into the agentic world with an exclusive VR experience at our booth. And guess what? You can win the Ray-Ban Meta AI glass!
We’ve got other fun activities, surprises and treats lined up to make your visit even more memorable.
Want to skip the crowds and enjoy a more personal experience? Book your exclusive slot with us in advance, and we’ll make sure you get the VIP treatment.
Come join the fun, the learning, and the magic of Dreamforce 2025. See you at Booth 360!
