How Are Agentforce and AI Personalizing the Customer Experience?
The business landscape is evolving rapidly and to keep up, businesses need to ensure that their customer journeys are personalized. As it is only when businesses understand their customers’ needs and offer tailored solutions – they will be able to foster loyalty, increase engagement, and drive revenue. With Salesforce Agentforce, an AI powered by advanced […]
How Is Agentforce Transforming Customer Service with Einstein Bots and Intelligent Routing?
We live in a fast-paced world, thus having good customer service is essential. Companies are required to provide instant and personalized support, while managing operational efficiency. Salesforce Agentforce is powered by cutting-edge AI and tools such as Einstein Bots. It is setting a new standard for AI-powered customer service by automating repetitive tasks and intelligently […]
Agentforce at Dreamforce 2024: Pioneering AI Agents and Automation
Agentforce took center stage at Dreamforce 2024, showcasing how Salesforce AI is advancing automation to revolutionize business processes. These sessions covered its latest features, practical applications, and also its potential for the future. CEPTES was there to take it all in and follow this comprehensive journey of Agentforce’s capabilities and understood how these developments can […]
Salesforce AI: Transforming Sales with xGen-Sales and xLAM
Salesforce continues to push the boundaries of innovation, and with Salesforce AI, they are advancing business automation and operational efficiency. Among the standout AI models are xGen-Sales and one of the Large Action Models, xLAM, designed to automate and streamline workflows. Let’s explore how these tools are revolutionizing sales processes and business operations, and how […]
