Agentforce & The Future of Work: Will AI Agents Replace Customer Service Reps?
As businesses increasingly embrace digital transformation, the role of customer service is evolving at
March 19, 2025
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As businesses increasingly embrace digital transformation, the role of customer service is evolving at
Salesforce announces Agentforce 2dx, the latest iteration of its digital labor platform designed to
Today, businesses are all about data. Data from different sources, the CRM, the ERP,
Marketing automation has evolved rapidly, and Salesforce is once again at the forefront with
Let me tell you something fun. According to Salesforce, Sales reps spend less than
Businesses today need to harness customer data efficiently to drive personalized experiences, optimize marketing
The boardroom was silent. The CEO leaned back in his chair, gazing at the
As a consumer or even as a prospect, I love it when businesses personalize
The Salesforce Atlas Reasoning Engine is the driving force behind Salesforce’s revolutionary Salesforce Agentforce
Today’s consumer expects to be recognized. And how do we do that, as marketers?