Dreamforce 2024 Day 1 – 10 Key Highlights & Announcements
Dreamforce 2024 is in the books, and wow, what a kickoff! In Dreamforce 2024, Salesforce is bringing together over 45,000 Trailblazers with attendees from over 140 countries. The excitement was off the charts as Salesforce unveiled a slew of groundbreaking announcements. Missed the buzz? No worries—we’ve got the highlights right here to keep you in […]
Celebrating a Hat-Trick: CEPTES Bags 3rd Consecutive Salesforce Partner Innovation Award
The thrill of achieving something extraordinary never gets old, and this time, we’re beyond excited! CEPTES Software has just clinched its third consecutive Salesforce Partner Innovation Award, making it a PIA Hattrick. Winning in different categories each year speaks volumes about our commitment to innovation, customer success, and the zeal to push the boundaries of […]
Salesforce AI: Transforming Sales with xGen-Sales and xLAM
Salesforce continues to push the boundaries of innovation, and with Salesforce AI, they are advancing business automation and operational efficiency. Among the standout AI models are xGen-Sales and one of the Large Action Models, xLAM, designed to automate and streamline workflows. Let’s explore how these tools are revolutionizing sales processes and business operations, and how […]
Salesforce Launches Industries AI with 100+ Out-of-the-Box AI Capabilities
Salesforce announced Industries AI to solve different pain points across 15 industries. While AI has already been making waves in areas like customer service, automation, and marketing, Salesforce is going one step further by creating industry-specific AI solutions. By tailoring AI to meet industry-specific needs, Salesforce allows businesses to leverage AI tools that directly address […]
Agentforce – the third wave of the AI revolution is here!
Salesforce has just announced Agentforce, a suite of autonomous AI agents to revolutionize the customer service experience by blending human expertise with AI power. Let’s dive into this groundbreaking announcement, what Agentforce brings to the table, and why it’s such a game-changer for businesses looking to boost customer service efficiency. What is Agentforce? In a nutshell, […]
Salesforce Launches AI-Powered Service Cloud Innovations for Enhanced Customer and Employee Support
Customer service teams today are doing much more than handling inquiries—they are key drivers of business success. Beyond troubleshooting, they’re responsible for generating revenue, improving customer retention, and acting as brand ambassadors. These teams build trust, foster loyalty, and enhance the overall customer experience, which directly impacts the company’s bottom line. Salesforce recently introduced a […]
Everything You Need to Know About Salesforce Hyperforce
The world of technology moves fast—like, blink-and-you-miss-it fast! As businesses expand and data grows exponentially, companies need infrastructure that can keep up without sacrificing security or performance. That’s where Salesforce Hyperforce comes in. It’s Salesforce’s next-gen platform, designed to give businesses the power, flexibility, and security they need. But what exactly is Hyperforce, and why […]
Salesforce Acquires Tenyx to Supercharge AI Capabilities
Salesforce has solidified its position as an AI leader by acquiring Tenyx, a renowned developer of AI-powered voice agents. This strategic move aligns with Salesforce’s broader AI strategy, which aims to transform customer service and drive business growth through innovative AI solutions. Key Highlights of the Tenyx Acquisition: Enhanced Customer Interactions: Tenyx’s cutting-edge voice AI […]
Revolutionizing Data Analytics: How Einstein Copilot for Tableau Empowers Smarter, Faster Decision-Making
In today’s fast-paced business landscape, making informed, data-driven decisions is paramount to maintaining a competitive edge. The ability to swiftly transform raw data into actionable insights can significantly impact an organization’s success. Tableau has long been a leader in empowering organizations to visualize and comprehend their data. Now, with the introduction of Einstein Copilot for […]
Salesforce Announces Autonomous Sales Agents – Einstein SDR and Einstein Sales Coach
Salesforce recently introduced two new AI-driven tools to supercharge your sales team: Einstein SDR (Sales Development Representative) and Einstein Sales Coach. Generally available in October, these sales agents are built on Salesforce’s Einstein 1 Agentforce Platform to help sales teams accelerate growth. These autonomous AI agents are designed to help businesses scale their sales efforts […]
