The thrill of achieving something extraordinary never gets old, and this time, we’re beyond excited!
CEPTES Software has just clinched its third consecutive Salesforce Partner Innovation Award, making it a PIA Hattrick. Winning in different categories each year speaks volumes about our commitment to innovation, customer success, and the zeal to push the boundaries of what’s possible in the tech world.
What’s Special About This Year’s Win?
This year, we proudly secured 2 awards in the Engineering Construction (ISV) & Cloud Reseller category. The first award recognized our innovative efforts in boosting operational efficiency and streamlining payment processes for Sobha Limited. The second win came in the Cloud Reseller category, honoring our exceptional work in driving digital transformation through cutting-edge cloud solutions.
The Sobha Limited Success Story
At the heart of this award is our collaboration with Sobha Limited, one of the leading names in construction and real estate. Sobha Limited is a multinational, premium real estate developer with a legacy spanning over four decades. With a portfolio of close to 100 projects. Backed by a robust financial position with total assets exceeding ~$2Bn and a dedicated team of 3000+ professionals, Sobha continues to shape skylines and enrich lives.
When they approached us, Sobha faced challenges with data management, payment processes, and overall operational inefficiencies. They needed a partner who could deliver a complete business transformation.
Here’s how we helped them:
- Enhanced Data Management: Sobha was grappling with managing massive amounts of data. Our solution? We optimized their storage space by 200%, allowing them to streamline data handling and access critical information quickly and efficiently.
- Seamless Payment Gateway Integration: Sobha’s payment processes were slow and outdated, causing delays and inefficiencies. We integrated a powerful, seamless payment gateway that resulted in a 95% improvement in cash collection, ensuring faster and more reliable transactions.
- Strategic System Integration: We developed a comprehensive system integration strategy that connected Sobha’s data, payments, and operations into a smooth, optimized workflow. We integrated 15+ systems including Microsoft Dynamics, ERP, OCR, document management, e-signing, CTI, and social platforms for seamless data flow, streamlined operations, and increased efficiency.
- Process Optimization: We digitized their booking process, vendor onboarding, inventory management, customer communication that resulted in 80% process improvement.
This transformation helped Sobha Limited overcome their challenges, achieve operational excellence, and set them up for future growth.
A Hat-Trick of Success
Winning the Salesforce Partner Innovation Award for three consecutive years is a testament to our dedication to customer success. In 2023, we were honored with 2 awards and we were the only company to standout as 2x award winners. We were honored in the Emerging Technology in Customer 360 (ISV) category. This recognition highlighted CEPTES’ outstanding collaboration with Red Sift, where we leveraged our powerful integration platform, 200 OK, to effectively solve complex integration challenges. The second award came in the Industry Solution category for our product DataArchiva in the Communication (ISV) section. This recognition reflected our innovative approach and unwavering commitment to delivering exceptional results for our clients.
In 2022, we won for our work in ISV Innovation.
And now, this year’s victory in the Engineering Construction & Cloud Reseller category showcases our ability to excel across industries and create impactful solutions for our clients.
We share the success with our Team and Partners
We wouldn’t have reached this milestone without our incredible team, our supportive partners, and our amazing customers. This award belongs to everyone who has been part of our journey.
Wrapping Up:
We’re just getting started, and with Dreamforce 2024 around the corner, we’re excited to show how we continue to innovate, leverage data and AI, and help businesses save millions.
Visit us at the APAC Lounge at Dreamforce to discuss more about our award-winning solutions! Let’s keep pushing the boundaries of innovation and transformation together!
If you need to discuss anything in particular, drop a mail at contact@ceptes.com .
FAQs:
1. How does the integration with Data Cloud impact the AI capabilities of Service Cloud?
2. How does Salesforce's AI-powered Service Cloud integrate with existing systems?
3. What is the expected timeline for the availability of these new functionalities?
- Service Planner is expected to be in pilot in October 2024.
- Customer Experience (CX) Intelligence will be generally available in November 2024.
- The Employee Service Self-Service Portal, HR Service Console, and Workday integration will be generally available in October 2024.
- Employee Service Agent will be generally available in 2025.
Nilamani Das
Nilamani is a thought leader who champions the integration of AI, Data, CRM and Trust to craft impactful marketing strategies. He carries 25+ years of expertise in the technology industry with expertise in Go-to-Market Strategy, Marketing, Digital Transformation, Vision Development and Business Innovation.
