As enterprises accelerate toward becoming autonomous, agent-driven ecosystems, seamless orchestration, secure communication, and scalable integration between AI agents and enterprise systems become non-negotiable. Recognizing this, Salesforce has announced groundbreaking innovations to its MuleSoft platform — introducing robust support for Model Context Protocol (MCP) and Agent2Agent (A2A) protocols. These Salesforce AI capabilities not only eliminate integration bottlenecks but also lay the foundation for a new generation of intelligent, collaborative agents working across systems with precision and governance.
Let’s dive into how this innovation is shaping the future of AI in enterprises—and how you can get started.
The Breakthrough: MuleSoft’s Agent-Oriented AI Capabilities
MuleSoft is evolving from API integration powerhouse to the operating system for agentic transformation. With native Mulesoft MCP support and A2A support, enterprises can now:
Transform APIs into agent-ready assets
- Build multi-agent workflows with governance and observability
- Enable seamless communication between agents and systems
Discover how MuleSoft’s agentic future will take center stage at Dreamforce 2025.
What Is Mulesoft MCP (Model Context Protocol) Support and Why It Matters
MCP is emerging as a standardized, open protocol that enables secure, bidirectional communication between AI agents and enterprise systems. It enhances agent understanding and actionability by:
Making APIs and integrations machine-readable and LLM-compatible Allowing agents to query live data, execute tasks, and interact with complex business systems like Salesforce, SAP Concur, or ServiceNow Providing a structured toolset (based on RPC-style tools) for intelligent automation
Use Case Example: An agent needs to create a purchase order in SAP Concur. MCP allows MuleSoft to abstract complex business logic—like custom fields or authentication—and serve it to the agent in a structured, governable format. This allows the LLM agent to initiate actions confidently without tight coupling to the backend system.
Ready to enable intelligent agents in your enterprise? Partner with CEPTES to harness MuleSoft’s AI agent orchestration capabilities, from MCP-based workflows to agent interoperability.
A2A (Agent2Agent) Support: Collaboration Between Agents Made Easy
While MCP focuses on enabling agents to interact with systems, A2A enables agents to talk to each other. This is crucial for workflows involving multiple specialized agents—each performing unique tasks and handing them off to the next.
Mulesoft A2A Support Key Features:
- Discoverable agent communication
- Secure agent-to-agent workflows
- Unified protocol for diverse agent ecosystems
Example in Action: A server-monitoring agent detects a critical error → it triggers a database triage agent → the triage agent queries a knowledge base and instructs a remediation agent to fix the issue and notify the team on Slack. All of this happens via secure A2A messaging and orchestration through MuleSoft.
Developer Productivity: Simplified AI Integration with MuleSoft
With tools like the Mulesoft MCP Connector, A2A Connector, and Flex Gateway support, developers can:
- Build and expose MCP-compliant endpoints in minutes
- Turn any existing API into an agent-accessible service
- Enable scalable and governed agent communication through a unified gateway
The result? Faster development cycles, intelligent automation, and AI-native enterprise architecture.
Why It Matters: From API-Led to Agent-Led
MuleSoft’s API-led connectivity has long empowered digital transformation. Now, MCP and A2A amplify their impact by bridging human-defined systems with LLM-driven agents.
This shift is not incremental—it’s a paradigm shift. It lays the groundwork for the autonomous enterprise where agents don’t just automate tasks—they collaborate, decide, and adapt.
The future is agentic. Is your enterprise ready?
CEPTES, a 15-year Salesforce Summit Partner, can help you accelerate your journey into AI-powered agent orchestration.
From design to deployment – we enable enterprises to unlock MuleSoft’s full potential.
Let’s build an intelligent agent ecosystem together. Get in touch now →
FAQs
1. What is the difference between MCP and A2A protocols?
2. Why is MuleSoft’s support for MCP and A2A a game changer?
3. Can traditional systems like SAP or Oracle integrate with MCP via MuleSoft?
4. How can CEPTES help with agentic transformation using MuleSoft?
CEPTES offers deep expertise in MuleSoft and Salesforce, helping you build secure, governed, and scalable AI workflows using MCP and A2A, ensuring seamless integration across your tech stack.
Let’s talk about building your AI-ready enterprise.
Nilamani Das
Nilamani is a thought leader who champions the integration of AI, Data, CRM and Trust to craft impactful marketing strategies. He carries 25+ years of expertise in the technology industry with expertise in Go-to-Market Strategy, Marketing, Digital Transformation, Vision Development and Business Innovation.
