Salesforce Launches Industries AI with 100+ Out-of-the-Box AI Capabilities

Industries AI will work as the foundation for industry-specific Agentforce agents, revolutionizing workflows across every role at scale. Coming soon to every industry cloud, these agents can be set up in minutes, operate autonomously 24/7, and handle sector-specific tasks. They leverage an organization’s CRM data, external data, and metadata while ensuring privacy and security. When cases become complex, agents can seamlessly assign the task to human representatives with complete context, improving efficiency and decision-making. This blend of AI and human collaboration ensures streamlined operations across industries.

Financial Services:

AI automates complaint summaries, helping banks quickly resolve issues by analyzing case history, like unstructured call logs and emails. For instance, if a customer raises a concern regarding disputed fees, AI can quickly access the customer’s case history and create a summary for faster resolution.

Life Sciences:

AI assists in clinical trial recruitment by matching patients using both structured and unstructured data, such as diagnosis codes, medication details and demographics, cutting down on trial candidate selection time.

Healthcare:

AI enhances patient services by generating pre-visit recaps, helping coordinators access patient care plans and quickly validate insurance benefits, speeding up care delivery.

Automotive:

AI monitors vehicle telemetry, generating performance summaries. For example, it can detect engine issues and alert customers to schedule maintenance before breakdowns.

Public Sector:

AI simplifies case management by providing a complete history of benefits applications and identifying changes that could impact eligibility, enabling quicker decisions.

Consumer Goods:

AI helps supervisors manage truck inventory by identifying causes of deviations, such as damaged goods, ensuring better control over delivery processes.

Energy & Utilities:

AI analyzes billing history and usage patterns, helping customer service agents resolve billing inquiries faster and advise customers on cost-saving measures.

Manufacturing:

Artificial Intelligence in Manufacturing provides asset service summaries by analyzing equipment age, warranty status, and past repairs. This helps agents recommend maintenance and extended warranties to boost revenue.

Education:

AI streamlines student recruitment by automating responses to inquiries about programs and deadlines, helping universities engage prospects more efficiently.

Nonprofit:

AI generates case summaries for program participants, enabling caseworkers to better understand individual needs and provide more tailored care.

Net Zero:

AI simplifies ESG reporting by suggesting responses aligned with disclosure frameworks and improving report accuracy through tone and phrasing evaluations.

Communications:

AI enables sales reps to quickly generate multi-site quotes by analyzing customer-specific data like number of employees and usage patterns. For instance, if a telecom company is providing internet services to a chain of restaurants, AI can recommend the best bandwidth package for each location based on their employee count and expected usage. The sales rep can customize the quote accordingly for faster closure.

Media & Entertainment:

Generative AI speeds up the RFP process by extracting key proposal details like budget and timeline, allowing sales teams to respond faster without manual sorting.