Summary

A leading financial services company faced challenges in managing customer disputes due to manual processes, compliance-driven SLAs, and a lack of automation. To enhance efficiency, they implemented Salesforce Agentforce. With intelligent case classification, automated SLA tracking, real-time analytics, and AI-powered agent productivity tools, the company achieved a 50% reduction in case resolution time, an 80% improvement in SLA compliance, and 30% lower operational costs. By leveraging automation, the organization streamlined dispute resolution, minimized penalties, and enhanced customer experience, setting a new industry standard.