Salesforce For Retail Industry
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From Casual Shoppers to Brand Advocates: Make That Happen
With Salesforce customer 360 for retail – integrate sales, service, and marketing on a single platform. From managing customer relationships to optimizing inventory and improving the shopping experience, get a 360-degree view of your customers with expert Data and AI capabilities.
- Unify and manage customer data from multiple sources with Data Cloud
- Deliver seamless buying experiences across all channels with Commerce Cloud
- Personalize purchase journey through tailored engagements with Marketing Cloud
Salesforce Data and AI Innovations for Retail:
Improvement in customer retention
Business Transformation & Automation
As technology continues to advance and evolve, automating various processes and business models is essential. In order to achieve this, Hi-Tech companies should implement an integrated digital platform like Salesforce.
Salesforce Cloud solutions will enable Hi-Tech service providers to quickly improve and advance processes such as lead assignment, pipeline forecasting, quoting, contract generation, invoicing, etc.
Salesforce Data and AI Innovations for Retail:
a faster path to purchase and improved customer loyalty.
Data Cloud for Retail
Manage customer data in a reliable and efficient way to stay competitive
- Unify customer data and gain a complete view of customer interactions with your brand.
- Streamline data collection using flows and generate insights with analytics tools.
- Predict customer behavior and preferences with advanced analytics tools, like Einstein and Tableau.
- Automate repetitive and tedious tasks with Robotic Process Automation (RPA).
Agentforce for Retail
Address specific retail need with autonomous Retail Agents
- Deliver personalized product recommendations to enhance the shopping experience
- Provide real-time stock availability updates
- Streamline order processing for a smoother checkout
- Assist customers with detailed product information, inquiries, and promotions
Transform Retail with Salesforce Commerce Cloud:
Built with AI-driven tools and integrated data solutions, Commerce Cloud helps retailers unify their operations, streamline inventory management, and enhance customer engagement to drive conversions and boost loyalty.
Challenges & Solutions by Commerce Cloud:
| Retail Challenges | Solutions |
|---|---|
| Disjointed Customer Experiences | Omnichannel Consistency |
| Complex Inventory Management | Real-Time Inventory Insights |
| Lack of Personalization | AI-Powered Personalization |
| Order Processing Inefficiencies | Efficient Order Management |
Solutions with CEPTES:
Stock Monitoring
Retail Systems Revamp
Cohesive Commerce
Returns and Rebate Management
Consistent Customer Service
Contactless Checkouts
Hyper Personalized Customer Experience
Inventory and Warehouse Management
Why Us?
