Salesforce introduced new features for their partners and customers in the AppExchange

May 27, 2019by Shreshth Tiwari

Salesforce has introduced new exciting features in AppExchange. The #1 CRM provider of the world, added consultant finder and new analytics tools in AppExchange, which is the world’s leading business app marketplace. Over 5000 applications are currently been listed in the AppExchange and more than 6.5 million times AppExchange applications have been installed. The newly included features will help both customers and partners in order to navigate more seamlessly within the app marketplace.

Salesforce is introducing features to make it easy for the customers to find consultants whose skill sets are matching with their specific needs. On the other hand for partners, Salesforce is going to offer new analytical tools that can provide new insights into how users are engaging with their apps and listings.

For Customers

With the new Consultant Finder feature on the AppExchange, customers can easily search the right consultants for their Salesforce projects. They can even use filters such as Salesforce expertise, Industry expertise, location, certified professionals, ratings, etc. in order to make their search customized. This will help them get the right consultant. This feature is already live in the AppExchange.

For Partners

The new AppExchange Partner Intelligence powered by Einstein Analytics will offer ISVs and consultants new dashboards which will show information on how users are engaging with their listing or apps. With AppExchange Marketplace Analytics, partners can now know which keywords draw in the most number of visitors, as well as from which sources they are getting more traffic. This will help them better understand customer needs and enhance their ability to bring new customers. Partners can see insights by month-to-date, quarter-to-date, year-to-date or a custom time period. Apart from this, with AppExchange App Analytics, partners can track their app adoption and analyze data usage. They can get insights into which features of their application are being used more or less. This feature will be available for partners with security-approved apps in June 2019.

Talking about this AppExchange additions, Salesforce AppExchange general manager Woodson Martin said, “As the Salesforce economy and customer demand continue to grow, our customers and partners must have the right business solutions and technology experts at their fingertips.” He further added, “AppExchange is bringing consulting partner services and technology solutions together in one marketplace while enabling all of our partners to harness data to power customer success like never before.”

CEPTES – Your Trusted Salesforce Partner

As a Salesforce silver consulting partner and AppExchange partner, CEPTES has been delivering top-notch Salesforce solutions across the globe. Our AppExchange applications for Salesforce data archival, data backup and file storage are being used by business of various sizes and from varied industries. With over 80% Salesforce certified consultants, CEPTES is widely considered as a leader in delivering Salesforce Cloud (Sales Cloud, Service Cloud, Marketing Cloud, App Cloud, etc.), Salesforce Analytics, and Lightning Migration services. Get in touch today to discuss your Salesforce project.