Salesforce Service Cloud
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Empower your service team to deliver more with less
Manufacturing
Finance
Healthcare
Retail
Hi-tech
Real Estate
Put Customers at the Heart of Your Business with Data & AI
Deliver Value Across Every Customer Touchpoint
Case Management
Optimize your customer support with our case management system. Automatically route cases, meet service level agreements, and empower agents with knowledge for faster resolutions.
Self-Service Experience
Empower your customers with 24/7 access to information and support through self-service portals. Reduce agent workload and improve customer satisfaction by enabling self-service solutions.
Omni-Channel Routing
Intelligent omni-channel routing helps you efficiently distribute work across your team based on agent skills and availability, ensuring faster response times and improved customer satisfaction.
Service Analytics
Gain actionable insights, visualize trends, and optimize service operations with Salesforce Service Cloud Analytics and boost customer satisfaction and loyalty.
Generative AI-Powered Service Replies
Instantly generate relevant responses across multiple channels with AI-powered replies. Reduce agent workload and increase customer satisfaction through faster resolutions.
Incident Detection & Response
Proactively identify and address potential service disruptions. Leverage Service Cloud's incident management capabilities to minimize downtime and ensure business continuity.