Salesforce Service Cloud
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Empower your service team to deliver more with less
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Manufacturing
Finance
Healthcare
Retail
Hi-tech
Real Estate
Put Customers at the Heart of Your Business with Data & AI
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Deliver Value Across Every Customer Touchpoint
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Case Management
Optimize your customer support with our case management system. Automatically route cases, meet service level agreements, and empower agents with knowledge for faster resolutions.
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Self-Service Experience
Empower your customers with 24/7 access to information and support through self-service portals. Reduce agent workload and improve customer satisfaction by enabling self-service solutions.
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Omni-Channel Routing
Intelligent omni-channel routing helps you efficiently distribute work across your team based on agent skills and availability, ensuring faster response times and improved customer satisfaction.
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Service Analytics
Gain actionable insights, visualize trends, and optimize service operations with Salesforce Service Cloud Analytics and boost customer satisfaction and loyalty.
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Generative AI-Powered Service Replies
Instantly generate relevant responses across multiple channels with AI-powered replies. Reduce agent workload and increase customer satisfaction through faster resolutions.
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Incident Detection & Response
Proactively identify and address potential service disruptions. Leverage Service Cloud's incident management capabilities to minimize downtime and ensure business continuity.