Salesforce Spring ’21 Release: Top 7 Picks
Salesforce Spring ’21 Release Notes are here. These notes encompass the latest innovations that would help you in maximizing your ROI from Salesforce.
The Purpose of Release Notes
The release notes provide short, distinguished descriptions of new features and enhancements.
These include setup information, suggestions to help you begin with, and best methods for enduring success.
Reading the release notes will help you and your organization ready for the release.
Note: Throughout the release, more resources (when they become available) will be added to the notes, so check back often.
When Be These Features Will available?
Some features of Spring ’21 will be available immediately after the release goes live. Other features require first- hand action by an administrator ahead of their usage.
Here are our top 7 picks from the Salesforce Spring ’21 Release.
#1: Work.com
Strengthen your employees, services, and this whole business setup. Through the apps and services in Work.com, respond to significant events like the present COVID-19 crisis.
#2: Service
Get stirred up for a smarter Service Cloud. Start with your Einstein Article Suggestion model in a fresh scorecard.
Focus more on your customers with new setup enhancements and new productivity tools in Service Cloud Voice, Service Setup Assistant, and Knowledge.
#3: Sales
Salesforce Meetings aids sales teams in preparing for meetings and engross attendees.
If you are a high-Velocity Sales user, use Call Coaching with video calls to track the opportunities and revenue resulting from sales cadences and retiring sales cadences without losing any data.
Keep track of temporary email deliverability, and also test and share email templates.
#4: Customer 360 Truth
Learn what’s latest with Customer 360 Truth. Personalize user interactions with more identity verification options and data unification.
And use one single app to generate policies to supervise multiple Salesforce organizations.
#5: Pardot
Establish Pardot faster, sustain engagement data streams using First-Party Tracking.
Email personalization, reporting, and deliverability now have enhanced functionality.
#6: Marketing
Being the premier platform for delighting customers, Marketing Cloud enables you to create a unique single customer view.
Provide personalized content over every channel and device at precisely the right time.
Measure the effect of each customer interaction to improve your approach concurrently and deliver better results.
#7: Salesforce Anywhere
Roll out the carpet for expanded Salesforce Anywhere, which now contains all the features you know & love from Quip for Customer 360.
Conclusion
Many innovations are happening with World’s #1 CRM. These will help you maximize your ROI and change your customer service. CEPTES is a global Salesforce service provider who accelerates your Salesforce investment’s business value through consultation, digitalization, and innovation. Get in touch now.
