https://ceptes.com/wp-content/uploads/2023/01/img-floater-3.png
https://ceptes.com/wp-content/uploads/2022/12/img-floater-2.png

Salesforce Service Cloud

Your customers expectations are increasing. Are you ready?
bt_bb_section_bottom_section_coverage_image
[flexy_breadcrumb]


Complete customized Cloud-based customer service to manage from anywhere and anytime.


https://ceptes.com/wp-content/uploads/2023/01/img-floater-3.png
https://ceptes.com/wp-content/uploads/2023/01/img-floater-5.png

Improve Customer Satisfaction

Fast Track Service Requests

Monitor Team Productivity

Centralize Your Entire Customer Service

Improve Customer Satisfaction

Improve Customer Satisfaction

Fast Track Service Requests

Monitor Team Productivity

Centralize Your Entire Customer Service


Transform the Way Your Enterprise Handle Customer Support


https://ceptes.com/wp-content/uploads/2023/01/img-floater-3.png
https://ceptes.com/wp-content/uploads/2023/01/img-floater-5.png

Create a Central Dashboard

Create a Central Dashboard

Categorize Issues on Priority Levels

Respond to Tickets Faster

Manage the Work Orders

Create a Central Dashboard

Categorize Issues on Priority Levels

Respond to Tickets Faster

Manage the Work Orders

bt_bb_section_top_section_coverage_image
bt_bb_section_bottom_section_coverage_image

Benefits

Put Your Trust in Our Experience
2X Businesses have improved their customer support through us.
https://ceptes.com/wp-content/uploads/2022/12/img-floater-2.png
https://ceptes.com/wp-content/uploads/2023/01/img-floater-9.png
Simplify Multi-Channel Support
Unified View of Customer Details
Empower Agents
Close Cases Faster
Improve Efficiencies
Built in the Cloud

Create a Customer-Centric Brand and Amplify Your Business
with Salesforce Service Cloud.

Provide an Exceptional Service to All Your Customer
We build solutions that empower agents with a perfect set of productivity tools that deliver smart, fast, and personalized customer service.
Help Your Customers at Every Touchpoint
Use Salesforce Service Cloud to completely automate and centralize your customer service.
Flexible & Scalable: Anywhere, Anytime, and Any Device
Allow users to automate their entire service processes, streamlining workflows, find the key topics, articles, and experts to support the agents.
bt_bb_section_top_section_coverage_image
bt_bb_section_bottom_section_coverage_image

You Are the Center of Our Universe- Our Customers

As a company committed to excellence, your success is our purpose.
https://ceptes.com/wp-content/uploads/2023/01/img-floater-6.png
https://ceptes.com/wp-content/uploads/2023/01/img-floater-3.png
The team was extremely invested during our project, committing multiple resources & time. CEPTES provided SEVERAL integrations for us: Twilio, SalesRabbit, Google Calendar Sync, Integromat, ZOHO, to name a few. We highly recommend them to companies who are looking for a team that can execute, innovate, and produces cost-saving implementations.
Testimonial image1
Justin Jones
Storm Solution
https://ceptes.com/wp-content/uploads/2023/01/img-floater-4.png
I have found Ceptes to be a highly organized and effective partner. Their knowledge base is extensive throughout the company's staff. Equally important is that their team has imagination. This is essential in finding the best and most cost effective solutions quickly. I expect our relationship with Ceptes to be a long and successful one.
Testimonial image5
Tim Marchington
ICIX
https://ceptes.com/wp-content/uploads/2023/01/img-floater-6.png
https://ceptes.com/wp-content/uploads/2023/01/img-floater-3.png
I have worked with Ceptes for more than 2years to implement Application Upgrades, major and minor changes in our solution. All the team members are extremely technical & were able to meet aggressive timelines and very open to sharing the knowledge with me. I would HIGHLY recommend working with the Ceptes team for any potential future clients.
Testimonial image4
Irene
Insulet
https://ceptes.com/wp-content/uploads/2023/01/img-floater-6.png
https://ceptes.com/wp-content/uploads/2023/01/img-floater-3.png
Team CEPTES is really a rock star, working with them was really a amazing experience, understanding the requirements & delivery was very smooth!! Integrating salesforce with different system was something unseen and easy with the team CEPTES.
Testimonial image3
Sachin Gupta
Sumangalam Propmart
https://ceptes.com/wp-content/uploads/2023/01/img-floater-6.png
https://ceptes.com/wp-content/uploads/2023/01/img-floater-3.png
The entire team at CEPTES was exceptional to work with on our recent Pardot Implementation Project. They provided clear timelines and conferred us with phenomenal practices to facilitate email deliverability. If your business needs this Marketing Automation Behemoth- Pardot, to thrive, and if you are anything less than a Pardot/Salesforce Wizard, CEPTES is the one for you!
Testimonial image2
Vijay KV
https://ceptes.com/wp-content/uploads/2023/01/img-floater-9.png
https://ceptes.com/wp-content/uploads/2023/01/img-floater-4.png
https://ceptes.com/wp-content/uploads/2023/01/img-floater-3.png

Working Together to Create Successful Events Around the Globe

Partner with Us for Your Salesforce Service Needs
bt_bb_section_top_section_coverage_image
bt_bb_section_bottom_section_coverage_image