Salesforce AI Unveils SFR-Judge: Revolutionizing LLM Evaluation with Advanced Judge Models
In the ever-evolving world of Artificial Intelligence (AI), the development of large language models (LLMs) has transformed how businesses, researchers, and developers process language data. However, as LLMs grow in complexity, evaluating their performance accurately becomes a crucial but challenging task. Traditionally, human evaluations have been the gold standard for assessing the quality of LLM […]
Transform Multi-Org Collaboration with Data Cloud One: Now Generally Available
Managing data across multiple Salesforce orgs has always been a complex task. Teams with multiple Salesforce orgs, whether due to business divisions or acquisitions, have long wished for a seamless way to unify their customer data and enhance collaboration. That wish is now a reality with the launch of Data Cloud One, a revolutionary feature […]
Maximize AI Potential in Salesforce with Salesforce Data Cleaning Strategies
In today’s fast-paced business environment, AI has become a key driver of innovation and competitive advantage. If you ask me, Salesforce and AI? Best friends! As businesses seek to leverage AI for deeper insights and better customer experiences, platforms like Salesforce have integrated advanced AI capabilities, such as Einstein Analytics and Einstein Prediction Builder, to […]
Salesforce Agentforce: Revolutionizing Customer Service with Predictive, AI-Driven Support
In today’s digital world, customer expectations are evolving fast. Salesforce’s State of the Connected Customer shows that 61% of customers prefer self-service for basic issues, but 68% would avoid chatbots after a bad experience. To address this, Salesforce introduced advanced AI-powered chatbots like the Agentforce Service Agent to improve customer interactions. Agentforce leverages a proactive, […]
AIKAYM is Back with Vividness, Vibrancy, & Vogue to Ignite Our Spirits
Wuhhh…We can’t believe that it’s been a year since AIKYAM 2022! We still feel it was like just yesterday that the one-of-a-kind event blew us away with its unfathomable energy. Stood out in the spirit of Unity, Wisdom, and Enlightenment, the first-ever internal tech event in CEPTES’ history was one for the books! The time […]
AIKAYM is Back with Vividness, Vibrancy, & Vogue to Ignite Our Spirits
Wuhhh…We can’t believe that it’s been a year since AIKYAM 2022! We still feel it was like just yesterday that the one-of-a-kind event blew us away with its unfathomable energy. Stood out in the spirit of Unity, Wisdom, and Enlightenment, the first-ever internal tech event in CEPTES’ history was one for the books! The time […]
Integrating Third-Party Apps with Salesforce Implementations
The success of a technology hinges on delivering a smooth user experience. However, it’s challenging to predict the ideal system or its effectiveness for your business. To achieve a successful Salesforce integration with third-party applications, you must always follow the best practices. Best Salesforce Integration Practices You Must Follow Assess business requirements: Evaluate your specific […]
Embracing the Digital Future: Digital Transformation Summit 2023
The digital landscape is constantly evolving, and businesses must adapt to stay competitive in this rapidly changing world. To navigate this transformational journey, we are thrilled to announce the upcoming “Digital Transformation Summit-2023” in Mumbai on 19th May. This event aims to bring together industry leaders, influencers, and technology enthusiasts to discuss and explore […]
A Complete Guide: How Business Leaders Can Maximize Their ROI With Salesforce Managed Services
Salesforce has turned out to become one of the major tools used by businesses these days. One can, without hesitating say, that the CRM platform has been able to transform how businesses operate. According to one of Salesforce’s own user statistics, 9 out of 10 Fortune 500 companies use their CRM platform. So, when it […]
Mastering Email Marketing & Marketing Cloud Benefits
Regardless of business size, email marketing is an effective tool for engaging customers and creating more business prospects. While email marketing is a common method followed by most of the business, understanding how to strategically execute email marketing is vital for enhancing customer relationships, brand promotion, and profitability. While you are running an email marketing […]
