6 Benefits Of Hiring A Salesforce Managed Service Provider (MSP)

When looking for the most versatile and powerful business tools online, Salesforce is often the first resort. The world’s leading customer relationship management (CRM) platform offers a host of functionalities, features, tools, services, products, and sources for seamless business management. 

However, this same expanse of the platform often poses a significant challenge to users, who might not understand and implement the platform’s vastness thoroughly. While Salesforce is simple and automated to a great extent, its development and implementation might turn out to be complicated. 

Third-party consulting partners like CEPTES emerge as a reliable alternative in this scenario, enabling the business to explore the unlimited potential of the platform. While ensuring rapid growth and customer satisfaction, Salesforce consulting firms like us are equipped with a diverse team of experienced experts to serve your needs. 

Here are the top 6 benefits of hiring a third-party consultant for Salesforce Managed Services if you are giving it a thought.

• A Cost-Effective Alternative 

As the cutting-edge SaaS platform, Salesforce can be handled only by highly-trained specialists. Hiring a full-time, on-premises consultant for taking the platform would require you to regularly pay them a fixed salary, no matter whether you need their services every day or not. Let there be no doubt that Salesforce professionals are highly in demand and, therefore, could cost you a moon.

Hiring a third-party consultant could prove to be a much more cost-effective solution instead. Salesforce-managed service providers need to be hired (and paid) only when their services are required.

• Niche Expertise at Your Call 

Salesforce consultancy firms comprise not just coders or developers. Instead, their team consists of a well-balanced team of experts on business processes, KPIs, goals, data analysis, and more. 

Simply put, hiring third-party Salesforce consultants enables you to access analytical and problem-solving niche expertise so that you can easily map your business objectives with Salesforce features. From anticipating and mitigating risks to improving business operations for greater efficiency, you have a team of experts with diverse backgrounds and unique awareness domains at your disposal. 

• No Expenses on Training 

The Salesforce CRM platform boasts continuous and frequent updates to its features and architecture. Therefore, any Salesforce professional needs to equip themselves with the latest and most accurate information. 

If you end up hiring an in-house Salesforce consultant, you would also be required to bear additional expenses on their training to stay abreast of the latest trends and technological advancements related to the platform. 

On the other hand, hiring a third-party consultant firm saves you from all the time, effort, and money you would have to put into such a training exercise. Salesforce-managed service providers keep themselves updated and trained in the expertise they are selling, and you get to stay ahead of the curve automatically. 

• Remote Services Available 24/7

While in-house consultants would be available only during fixed working hours and might take short or long leaves from time to time, third-party consultants are never unavailable. Most Salesforce managed service providers, including us at CEPTES, offer 24/7 all-day-round support to clients. All you need is to get in touch to have your queries answered or problems resolved. 

Another advantage of hiring a third-party consultant is the option of availing their services remotely. You do not have to build additional on-premises infrastructure for procuring such a service with outsourced consultants. Salesforce, after all, is a cloud-based platform that can be managed remotely with ease. You are promised speed and efficiency of service and a proactive consultant at your disposal. 

• Instant Scalability and Flexibility 

Hiring an in-house consultant restricts you from scaling up operations unless you hire additional resources. After all, there is only so much responsibility that you can thrust upon an individual at your firm. Once hired for a particular set of roles, it is challenging to scale their services up or down flexibly. 

This is not the case with a third-party consulting firm, partnering with which gives you the convenient option of scaling services up and down overnight. It is the responsibility of the consultant to adjust their services as per your needs and demands. You might even choose to hire a bigger team of consultants that provides you comprehensive services in a single package.  

• Seamless Collaboration 

With the array of services that a Salesforce Consultant like CEPTES provides, businesses can expect more straightforward and hassle-free collaboration among their own team. This is because everyone can be on the same page, with the consultant relaying information to all members. Once different staff members have access to unified data and understanding of the Salesforce platform, the room for seamless collaboration is already built. 

Leverage the Benefits of Salesforce Managed Service Providers Today!

While Salesforce enables businesses a robust digital transformation, an experienced Salesforce consultancy firm helps you supercharge your experience and understanding of the platform. At CEPTES, we are helping our clients achieve exactly that, offering fully customized Salesforce implementation enhancing critical business procedures and workflows. 

As experts in Sales, Service, and Marketing Clouds, our team enables your business to seamlessly integrate various solutions and analytics to uncover actionable business insights. We also offer end-to-end Salesforce solutions tailored for niche industries along with opportunity evaluation for the entire lifecycle. 

Are you interested in extending your team with our certified Salesforce managed services? Request a consultation today, and explore the benefits of hiring us as your strategic partner!