Dreamforce 2024 Day 2 – Top Highlights & Announcements

1. Agentforce Keynote: Build the Future with AI Agents

The Agentforce Keynote at Dreamforce 2024 showcased how AI agents were empowering employees by taking on routine tasks, allowing them to focus on more strategic and creative work. Attendees saw real-life examples of companies using Agentforce platform to automate workflows and improve efficiency. The keynote highlighted how businesses were easily building, testing, and supervising AI agents, driving faster customer resolutions and enhancing overall customer success. Key announcements underscored the flexibility and adaptability of these agents, showing how they could be tailored for specific business needs across industries.

2. Agentforce Launch Zone

At the heart of Dreamforce’s innovation showcase was the Agentforce Launch Zone, a dedicated area for attendees to experience agentforce firsthand. This interactive space allowed users to test drive the capabilities of Agentforce across various industries. From customer service bots that autonomously solve complex queries to AI-powered sales assistants boosting lead generation, the zone was buzzing with demonstrations of how this technology can be customized for different use cases. With over 1,200 customers signed up, the event addressed the growing executive need for AI by simplifying custom AI implementation through low-code tools, enabling businesses to boost productivity and customer satisfaction across various functions.

3. Salesforce Expands Free AI Training to Bridge Skills Gap

Salesforce (NYSE: CRM) announced plans to offer free AI training and certifications through its Trailhead platform, aiming to address the growing AI skills gap. With over $50 million invested, the company will provide AI-specific courses and certifications to the public, with new AI training spaces opening globally. In addition to expanding Trailhead’s free AI content, Salesforce is also upskilling its 72,000-person workforce to learn new AI skills. They have introduced quarterly AI learning days to give employees hands-on experience with Agentforce to drive efficiency and customer satisfaction.

4. Agentforce with Partner-Built Agent Actions

With Agentforce, businesses can now leverage partner-built Agents and actions to further extend and customize their AI capabilities, allowing for greater scalability and adaptability. These partner-built solutions, created by trusted partners like Google Workspace and Highspot, provide specialized functionalities that seamlessly integrate with Salesforce’s AI ecosystem.

5. Supercharge Service Agent Productivity with Service AI

Take your service operations to the next level with Einstein for Service! Maximize agent efficiency and productivity using generative AI features designed to streamline your contact center and field operations. Service AI will help you automate routine tasks, provide real-time insights, and help you deliver exceptional results.