Chennai, India – September, 27, 2024 – Saksoft, a leading Technology services provider, today announced the acquisition of CEPTES Software Private Limited, a recognized expert in Salesforce services, headquartered in Bengaluru, Karnataka.
Saksoft stated that it anticipates the transaction will be closed within 4 weeks pending customary closing conditions. This strategic acquisition will significantly help Saksoft expand its capabilities around Salesforce solutions, cloud innovation, and customer experience optimization.
CEPTES with its 15+ years of experience and as a Salesforce Summit Partner, leverages Salesforce’s full ecosystem, from Sales Cloud and Service Cloud to advanced platforms like Einstein AI and Data Cloud, helping businesses optimize their processes and enhance customer engagement.
“We are thrilled to welcome CEPTES into the Saksoft family,” said [Mr. Aditya Krisha], Chairman and Managing Director, Saksoft. “CEPTES expertise combined with our industry focus will help us to deliver comprehensive data-led solutions tailored to the specific needs of our customers across Fintech, Logistics, Hi-tech, and Retail verticals. Our goal is to empower organizations to leverage actionable insights and optimize their operations for enhanced growth and customer satisfaction.”
“This acquisition marks an exciting new chapter for CEPTES” stated Harish Kumar, co-founder of CEPTES.
“Today marks a transformative moment for CEPTES Software,” said Priya Ranjan, CEO and co-founder of CEPTES. “Our shared vision for leveraging Salesforce technology will allow us to creating a powerhouse in Salesforce solutions. Together, we are committed to delivering exceptional value to our clients and driving innovation with AI and Data in the enterprise technology space that drive efficiency and facilitate digital transformation across focus industries.”
FAQs:
1. How does the integration with Data Cloud impact the AI capabilities of Service Cloud?
2. How does Salesforce's AI-powered Service Cloud integrate with existing systems?
3. What is the expected timeline for the availability of these new functionalities?
- Service Planner is expected to be in pilot in October 2024.
- Customer Experience (CX) Intelligence will be generally available in November 2024.
- The Employee Service Self-Service Portal, HR Service Console, and Workday integration will be generally available in October 2024.
- Employee Service Agent will be generally available in 2025.
