How to enable your marketing & sales team to better connect with the modern B2B buyer?
Today’s world is more connected than ever. Everything & everyone is connected. The way buyers engage with companies has significantly changed. As per the Salesforce State of Connected Customer Report, 54% of the customers think companies need to fundamentally transform how they engage. Customers expect companies to understand what they want BEFORE they ask. Now […]
Decoding Einstein Analytics & how it is integrating data to accelerate business success
In today’s connected world, data is at the center of every business decision. Research shows that every day 2.5 exabytes of new data is being generated. Isn’t that huge? As a business grows, it adds new users and generates even more data. Data volume is growing at a radical pace and we just can’t stop […]
Salesforce Essentials Introduced new Social Media Integrations to help SMBs reach customers
Salesforce has announced its new enhancements in its small business solution Salesforce Essentials which will help SMBs to communicate and engage directly with their customers. The new features include integrations with social media channels like Facebook Messenger, Instagram, and YouTube as well as new chat and phone services. Salesforce introduced Salesforce Essentials in 2017 for […]
Salesforce Community Cloud: Connect. Engage. Personalize
In today’s swiftly evolving business environment, connecting all the business verticals including partners, customers, and employees is key to success. It is irritable to deliver an exceptional customer experience across various customer touchpoints with yesterday’s technology and disconnected business systems. Salesforce offers a powerful community platform to help us achieve sustained growth and stagnation. Salesforce […]
CEPTES is showcasing DataArchiva at AppExchange Demo Jam: BLRDEVX TDX19GG
Two days of learning adventure is approaching Namma Bengaluru and we can’t wait to be a part of the upcoming BLRDEVX TDX19GG on 13th & 14th of July. This is another Salesforce event full of learning, fun, connection and giving back with Salesforce Developers, Admin, Consultant, Technical Architect like you! There will be Awesome MVPs, […]
How Salesforce CRM can improve your Sales?
In order to thrive as a best-in-class sales-driven business, organizations need to develop skills and leverage cutting-edge automation tools. In today’s business world, there is no room for mediocrity. It is very essential to perform to remain competitive. Sales expertise along with refining customer relationships and processes drive higher sales. However, with the growing business, […]
3 Ways Salesforce is Transforming The Hi-Tech Industry
Hi-Tech is one of the highly competitive industry and has witnessed an enormous transformation in the past several years. To remain competitive, technology service providers must offer innovative solutions with short product life cycles. As Hi-Tech companies usually operate in a global environment and often address very specific business needs, they are expected to deliver […]
Salesforce Field Service Lightning: Connect your workforce to offer intelligent customer experience anywhere
In today’s era of the connected customer, it is important to have a connected workforce in order to offer exceptional customer experience. Customer experience is one of the key differentiators between two rival brands. Along with various other aspects, field service management is an important aspect in order to drive superior customer satisfaction. Optimizing field […]
Connections ’19: Salesforce added Customer Data Platform (CDP) to reinforce their Customer 360
At the Salesforce Connections annual event held in Chicago this week which gathered thousands of marketing, commerce, and service leaders, Salesforce unveiled their new Customer Data Platform (CDP) to boost their Customer 360 platform. This will enable companies to unify their customer data from all the sources to get a single comprehensive integrated view of […]
Salesforce powered Blockchain: How this will disrupt the financial sector?
The global financial sector is currently in a structural transformation process driven by innovative technologies. Blockchain is currently leading the troop of disruptive technologies and believed to be a decisive factor that will change the way the financial sector is working today. Financial firms are firmly progressing towards blockchain technology as a more secure and […]
