Summer’19 Release Notes: Our Top 6 Picks
Salesforce Summer’19 preview is here and we can’t be more excited about it. As expected, Summer’19 has some interesting details which will definitely help Salesforce customers increase their productivity and deliver more personalized customer journeys with the latest Customer Success Platform innovations. Here are our top 6 picks of Summer’19 release: Salesforce Essentials Salesforce Essentials, […]
How CEPTES helped one of the leading manufacturing companies leverage Sales Cloud for Process Automation!
The Industrial Revolution 4.0 has transformed the way traditional businesses are managed across various industries. As most of the industries are becoming more customer-centric, they continually look for innovative strategies in order to keep up with the fast-shifting market and stay ahead of the competition. To maintain a competitive edge in such a fast-paced business […]
Salesforce acquires MapAnything, a native location-based intelligence software
World’s #1 CRM provider Salesforce has announced that they are acquiring MapAnything, a native location-based intelligence software built on the Salesforce platform. Salesforce didn’t reveal the acquisition price. MapAnything is listed in the AppExchange and is a Salesforce SI Partner and ISV Premier Partner. The application recently raised nearly $84 million funding and integrates map-based […]
How to get the most out of your Sales Cloud implementation?
In order to supercharge your sales team and make your sales process efficient, you must embrace a powerful CRM. However, integrating any CRM is not always the best option and won’t give you the maximum ROI. You require the best sales automation tool like Sales Cloud, which can help you work smarter by increasing efficiency, […]
How Sales Cloud’s new Social Intelligence Module will help sales reps leverage social data?
The selling process has changed. And it has changed drastically. If you observed how sales reps were dealing with their prospects, leads, and customers over the years, today it has completely transformed in the digital era with the advent of social platforms. Buyers are extremely active on various social media platforms and they are open […]
The first real enterprise-grade Customer Data Platform (CDP) is all set to disrupt – Powered by Salesforce
If you are a marketer, you must have heard the word CDP frequently in the past 18 months. However, only a few of us know what is CDP and why all these chaos around this. In less than 18 months, CDP has become one of the preeminent topics for RFP’s. What is a Customer Data […]
Salesforce added new Einstein AI capabilities & Quip in the Service Cloud
Salesforce has announced that they are going to introduce new artificial intelligence and productivity solutions to empower customer service agents through Service Cloud. The newly added features will help service agents to focus more on delivering the human side of service including intelligence, critical thinking and problem-solving. As delivering excellent customer service is rapidly influencing […]
Meet our new Trailblazers: Akchhat & Prabhu
Hello Ohana! We are back here to introduce our new trailblazers. It’s been an amazing month for us as we became a Salesforce Silver Consulting Partner, had a wonderful Salesforce World Tour Sydney and also added some new members in our rapidly growing team. Let us introduce Akchhat and Prabhu. Akchhat Mehrotra Akchhat has joined […]
Two decades of Trailblazing: Salesforce.com @20
Four tech experts Marc Benioff, Parker Harris, Frank Dominguez, and Dave Moellenhoff during the time when the internet was disrupting the world, launched salesforce.com in a one-room apartment in San Francisco on March 8th, 1999. 20 years later today, Salesforce is the world’s #1 CRM provider and one of the fastest growing company in terms […]
#WomenWhoLead: This International Women’s Day, Let’s meet a woman who has been a force behind our success
This International Women’s Day, Pledge 1% celebrated the success of inspiring women across the globe who are driving significant changes in their companies and communities. As a Pledge 1% member, it is a proud moment for us that one of our women leaders ‘Ruchi Saxena‘ was featured in the list of #WomenWhoLead. Ruchi has been […]
