Agentforce & The Future of Work: Will AI Agents Replace Customer Service Reps?
As businesses increasingly embrace digital transformation, the role of customer service is evolving at
March 19, 2025
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As businesses increasingly embrace digital transformation, the role of customer service is evolving at
Salesforce announces Agentforce 2dx, the latest iteration of its digital labor platform designed to
In today’s fast-paced digital landscape, customer expectations are higher than ever. Businesses must provide
The post-pandemic business landscape has reshaped how sales teams operate. Buyers are more informed
Today, businesses are all about data. Data from different sources, the CRM, the ERP,
Marketing automation has evolved rapidly, and Salesforce is once again at the forefront with
In today’s digital-first economy, businesses must operate at unprecedented speed and efficiency. However, many
Let me tell you something fun. According to Salesforce, Sales reps spend less than
Imagine you’re building a skyscraper. To meet deadlines, you use quick, temporary materials for
What truly defines great customer service today?If you think it’s just about delivering products