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Service Cloud

Your customers expectations are increasing. Are you ready?
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Complete customized Cloud-based customer service to manage from anywhere and anytime.

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Improve Customer Satisfaction

Fast Track Service Requests

Monitor Team Productivity

Centralize Your Entire Customer Service

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Benefits

Put Your Trust in Our Experience
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Simplify Multi-Channel Support
Unified View of Customer Details
Empower Agents
Close Cases Faster
Improve Efficiencies
Built in the Cloud
Google
Salesforce
Amazon
Make
Flosum
Dasha
Microsoft
snowflake
Copado

Create a Customer-Centric Brand and Amplify Your Business
with Salesforce Service Cloud.

Provide an Exceptional Service to All Your Customer
We build solutions that empower agents with a perfect set of productivity tools that deliver smart, fast, and personalized customer service.
Help Your Customers at Every Touchpoint
Use Salesforce Service Cloud to completely automate and centralize your customer service.
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You Are the Center of Our Universe- Our Customers

As a company committed to excellence, your success is our purpose.
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The team was extremely invested during our project, committing multiple resources & time. CEPTES provided SEVERAL integrations for us: Twilio, SalesRabbit, Google Calendar Sync, Integromat, ZOHO, to name a few. We highly recommend them to companies who are looking for a team that can execute, innovate, and produces cost-saving implementations.
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Justin Jones
Storm Solution
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I have found Ceptes to be a highly organized and effective partner. Their knowledge base is extensive throughout the company's staff. Equally important is that their team has imagination. This is essential in finding the best and most cost effective solutions quickly. I expect our relationship with Ceptes to be a long and successful one.
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Tim Marchington
ICIX
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I have worked with Ceptes for more than 2years to implement Application Upgrades, major and minor changes in our solution. All the team members are extremely technical & were able to meet aggressive timelines and very open to sharing the knowledge with me. I would HIGHLY recommend working with the Ceptes team for any potential future clients.
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Irene
Insulet
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Team CEPTES is really a rock star, working with them was really a amazing experience, understanding the requirements & delivery was very smooth!! Integrating salesforce with different system was something unseen and easy with the team CEPTES.
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Sachin Gupta
Sumangalam Propmart
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The entire team at CEPTES was exceptional to work with on our recent Pardot Implementation Project. They provided clear timelines and conferred us with phenomenal practices to facilitate email deliverability. If your business needs this Marketing Automation Behemoth- Pardot, to thrive, and if you are anything less than a Pardot/Salesforce Wizard, CEPTES is the one for you!
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Vijay KV
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Working Together to Create Successful Events Around the Globe

Partner with Us for Your Salesforce Service Needs
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