Salesforce Summer’19 preview is here and we can’t be more excited about it. As expected, Summer’19 has some interesting details which will definitely help Salesforce customers increase their productivity and deliver more personalized customer journeys with the latest Customer Success Platform innovations.
Here are our top 6 picks of Summer’19 release:
Salesforce Essentials, which is their small business plan for its CRM (Sales Cloud) and customer support (Service Cloud) solutions, has got a lot of add-ons in Summer’19 release. Now small business can have more options to add functionality to Essentials through new add-ons like Dialer, Chat, and Messaging. They can now unify their team’s phones with Dialer and offer their customers instant conversation with Chat and Messaging. Salesforce also now offers more storage space for files and data to their Essentials customers in order to create more records and share more files.
Read More: https://sforce.co/2XF8ZsM
Salesforce customers using Einstein can now set up and test bots faster and with fewer queries. They can improve forecasting with support for Sales Cloud quarterly forecasts and data segments. Einstein analytics now can be used across more core Salesforce applications in order to increase productivity. Enterprises can use Data Checker to set up their predictions for success. Salesforce introduced plenty of new add-ons and enhancements in their Sales, Service, Analytics, Customization, and Development offerings.
Read More: https://sforce.co/2Dwsa03
Summer’19 release announced new features in Sales Cloud including, High-Velocity Sales Enhancements, Einstein Activity Metrics, Customizable Product Schedules, and New Einstein Features for CPQ and Pardot. Sales reps can now link sales cadences to address complex sales processes. Activity Metrics will help Einstein Activity Capture users a comprehensive view of their activity data. Complex sales processes related to incoming revenue and outgoing orders is now simplified with Customizable product schedules. Sale Cloud customers can now help their sales teams with more intelligent pricing with CPQ Einstein Pricing Guidance.
Read More: https://sforce.co/2Dt6PVy
Service Cloud now has Smarter Bot Routing and Dialog Review, Improved Field Service Dispatching, and Easy Setup for Skills-Based Routing. Einstein Bot dialogs can be reviewed with ease in a visual map and new smart routing features can be used to escalate bot conversations to the right service agents. Field Service Lightning dispatcher console will help work faster with a pop-out map, long-term Gantt view, and new drag-and-drop scheduling options. Salesforce also added few productivity-boosting features for service agents including the ability to reach out to the customers with critical service updates, create more intelligent macros with conditional expressions, and merge duplicate cases.
Read More: https://sforce.co/2GtCmY6
To boost its Analytics, Salesforce has added a number of features including Row-Level Formulas (Beta), Report Notifications, Templates with Predictive Analytics, Einstein Predictions Service. Salesforce customers can now analyze data with reports and dashboards. Row-level formulas (currently in beta) will bring the evaluative power of formulas to every record in a report. This will help in seamless search of specific data in a record and make it stand out with conditional formatting. Einstein Discovery predictions can be embedded anywhere to increase app IQ.
Read More: https://sforce.co/2PrCJqf
Summer’19 is a big boon for developers. Developers can now work more efficiently on communities using a host of new API enhancements. Salesforce Mobile Publisher now has enhanced features and Community Cloud users can also take advantage of new list view improvements such as pinned list views, custom mass actions, and custom list views on tasks. Community users can now use mass actions in communities, saving them time and minimizing the challenges associated with opening records one by one. Developers now have the option of customizing community user settings with the new Customizable User Settings component. And users can now filter contextual Einstein Analytics Dashboards on record pages.
Read More: https://sforce.co/2XIXUqH
Apart from these, Summer’19 also introduced myTrailhead, using which companies can offer their employees the same skill-based, gamified learning experience as Salesforce Trailhead with content that you create for your company.
Read the complete Summer’19 Release Note here.