Time’s Running Out! Crack the Code to a 40% Operational Boost with Salesforce Managed Services

Today the way businesses are evolving, adaptability is the key and organizations often find solace in the capability of Salesforce Managed Services. The ability to harness the full potential of Salesforce, backed by a reliable Salesforce Managed Service Provider (MSP), has become synonymous with navigating the intricacies of digital transformation seamlessly. Where there are many...

A Survey Analysis : The Impact of Marketing Cloud on Real Estate Sales

Objective: The objective of this survey was to assess the impact of Marketing Cloud on the performance of real estate professionals, focusing on areas such as lead generation, customer engagement, conversion rates, and overall sales.   Survey Methodology: Target Audience: Real estate professionals actively using Marketing Cloud. Sampling Method: Stratified random sampling based on company...

Salesforce Announces Einstein 1 and Copilot: Revolutionizing AI in CRM

In a groundbreaking announcement at Dreamforce 2023, Salesforce unveiled Einstein 1 and Copilot, a revolutionary AI assistant that is set to transform the way businesses leverage artificial intelligence in their customer relationship management (CRM) strategies. This game-changing development is aimed at empowering Salesforce users to enhance productivity, streamline workflows, and provide exceptional customer experiences. In...

Salesforce Einstein AI – Artificial Intelligence for CRMs

  The world’s most savvy CRM, Salesforce Einstein, has taken technology to another level. It is artificial intelligence firmly integrated into the Salesforce platform, making Salesforce the globe’s most intelligent CRM. Salesforce Einstein is a conscious attempt by the company to make life easier for customer service reps and their administrators, and all CRM subscribers....

Humanizing Conversational AI Integration with Salesforce

CEPTES has partnered with DASHA to create human-like conversational AI for high-level engagement and clear communication to customers.   Recently, Dasha AI organized a virtual meetup: the September Dasha Community meetup, for the community to share experience, learn, and meet peers.   The attendees of the meetup witnessed a special live demo by one of...

How CTOs Leverage Technology to Focus on Customer Success

The success of any sales & marketing plan depends heavily on customer engagement achieved through it. Engaged customers are loyal to your business, and they are perhaps the most significant influencers who help you acquire more customers through their positive word-of-mouth.  When happy customers bring more customers, the interactions are feel-good. These interactions help boost...