Customer 360 platform

Salesforce Field Service Lightning for Optimized Field Operations

September 29, 2020by Ananya Mohapatra

Salesforce field service lightning (FSL) which is one of the top functionalities of Salesforce Service Cloud is a highly customizable, powerful, mobile-friendly field service hub that helps field service agents increase productivity. Equipped with AI-powered scheduling, resource optimization, knowledge articles, etc. FSL helps service agents manage their work orders & schedules efficiently. This also enables...

Salesforce

Salesforce introducing Experience Cloud, build on the the Customer 360 platform

September 28, 2020by Ananya Mohapatra

It’s been a week of announcements for Salesforce, with the latest being the introduction of Experience Cloud, built on the Customer 360 platform. With Experience Cloud, businesses can rapidly go digital by building their websites, mobile apps, and other digital customer interaction points. Experience Cloud has been designed by bringing together Experience Builder, Salesforce CMS,...

Salesforce

Salesforce Introduces brand new platform, Digital 360

September 24, 2020by Ananya Mohapatra

Salesforce has introduced Digital 360, a new platform for the emerging digital workforce to drive customer engagement from anywhere in the world. This platform will be a part of Salesforce’s commitment to teams working separately across the globe, bringing together features and innovations from the Customer 360 platform. The platform will be augmented with expert...

CRM Real estate

Why you Need a Real-estate CRM – Top Five Reasons

September 22, 2020by Ananya Mohapatra

The real estate sector has been one of the top contributors to any economy. With continuous process automation & digital transformation, the industry can streamline it’s critical business processes & sustain in a highly dense competition. However, the real estate industry is one of the most inactive technology adopters in order to automate certain repetitive...

Salesforce

Connections ’19: Salesforce added Customer Data Platform (CDP) to reinforce their Customer 360

June 21, 2019by Shreshth Tiwari

At the Salesforce Connections annual event held in Chicago this week which gathered thousands of marketing, commerce, and service leaders, Salesforce unveiled their new Customer Data Platform (CDP) to boost their Customer 360 platform. This will enable companies to unify their customer data from all the sources to get a single comprehensive integrated view of...