“There’s nothing more Tarnishing to a Brand Reputation if it fails to Deliver a Good Customer Service in the Omni-Digital Era. Customers have a very high-level expectation these days, which is why Uberization of Customer Service is an Urgent Necessity.” The field service market has exploded, and now it’s over a 2 Billion USD market....
Automation is everywhere. And never will be more in demand than in a work-from-anywhere world. Let’s begin. Will we? In a world where delivering impeccable customer service has become a necessity, optimizing the field service operations has become vital. Field service management involves collective processes, policies, and procedures that field service organizations use to manage...
Asset driven organizations spend tremendous amounts of time thinking of new ways to reduce costs, prevent downtime, and ultimately increase their overall performance and revenue. One way to become successful in implementing a sophisticated Field Service Management System (FSM). Use of Field Service Management software can meet all your demands to manage successfully, watch, and...
In today’s era of the connected customer, it is important to have a connected workforce in order to offer exceptional customer experience. Customer experience is one of the key differentiators between two rival brands. Along with various other aspects, field service management is an important aspect in order to drive superior customer satisfaction. Optimizing field...
CEPTES is a global Salesforce service provider who accelerates the business value of your Salesforce investment through consultation, digitalization, and innovation.
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