Service Cloud Voice

How the new Service Cloud Voice & Amazon Connect Integration will help Enterprises Improve Customer Service

July 28, 2020by Shreshth Tiwari

Last week, Salesforce announced the much anticipated general availability of Service Cloud Voice which they first declared at Dreamforce’19. Service Cloud Voice brings together phone, digital channels, and CRM data into the Service Cloud unified console in real-time. This also provides transcription capabilities to mitigate the time & effort required for data entry and leveraged...

Salesforce Release

Salesforce Summer 20 – Here are the Top New Features

July 21, 2020by Shreshth Tiwari

Salesforce Summer 20 features are now live and available for the general customers. The new release includes over 300 innovations across the Customer 360 platform to help enterprises cope up with the current market shift. Here are some of the top highlights from the latest release: Work.com Salesforce announced its new product Work.com in the...

Salesforce Anywhere

Top Five Features of the new Salesforce Anywhere App

June 26, 2020by Shreshth Tiwari

COVID-19 pandemic has changed the way we have been working for the past many years and this has certainly transformed the way we are going to work in the coming days as well. Working from the office is now past and working from anywhere is the new normal. Looking at this new normal, Salesforce the...

Einstein Analytics

Salesforce Brings Voice to Every Customer Experience – Einstein Voice Capabilities

November 21, 2019by Shreshth Tiwari

Dreamforce 2019 is in full swing & Salesforce has already introduced some groundbreaking features. The day one of the Dreamforce witnessed a major push for Einstein AI. Einstein has been Salesforce’s go-to product since its launch in 2016. The majority of Salesforce customers are using Einstein analytics to get business insights. With the introduction of...