How Service Cloud is going to be a game changer for your business in 2019
Customer service is going to be the biggest growth factor in 2019 for businesses of every size. 2018 has witnessed a significant rise in the rate of companies that lead the way in customer service with the tools to keep their customers happy and create amazing customer experiences at every touchpoint. Salesforce Service Cloud adoption […]
Top 7 reasons why your business should invest in a Salesforce CRM
If you are a small or medium scale company, your customers are the single most precious asset for you irrespective of the industry you are in, or the products/services you are dealing with. Customers regularly provide a sense of purpose and direction to any business. Apart from revenue, they drive new ideas and business strategies. […]
Why you need the best Salesforce Consulting firm for your CRM Implementation?
Regardless of the industry you are operating, or the size of your business, customer relationship is a critical factor to achieve business success. Building and maintaining firm relationships with customers is one of the core business goals of any enterprise. The idea of a CRM (customer relationship management) system is certainly easy to agree with, […]
How Small Businesses are moving faster with Salesforce Essentials
During 2017 Dreamforce keynote, we heard the next generation of Salesforce’s Customer Success Platform will empower enterprises to make every customer interaction smarter and more personalized. A year after today, we are witnessing something similar happening as businesses have transformed the way they used to interact with their customers a year ago. All thanks to […]
CEPTES pledged to give back with an initiative “Feed every hungry soul”
We often wonder “How tough my life is?” But if we look around, there are many people who are facing tougher challenges than us. It is not always about food, shelter or clothing, but also getting the right education to stand on your own feet so that you can offer a helping hand to someone […]
Salesforce Winter ’19 Release Highlights
It has been a busy month at Salesforce office. After a successful Dreamforce, it is time to have a look at some of the top Salesforce Winter ’19 Release Notes. The Winter ’19 release offers more connected customer experiences with a lot of new features which will help companies drive enduring customer relationships. Let’s have […]
How Salesforce’s Customer 360 will unite the customer experience on the CRM platform
In perhaps their biggest announcement at Dreamforce 2018, Salesforce Co-CEO Marc Benioff announced the release of Customer 360 asserting that the fourth industrial revolution is connectivity. Customer 360 is a set of services that aims to offer instant access to unified customer data across Salesforce applications. As a part of Salesforce’s vision for the Customer […]
CEPTES has reached the milestone of 100 employees
This October when the 100th employee of CEPTES joined our team, it was something special for everyone over here. 8 years back when we started our journey from 2 employees, reaching the number 100 was one of our goals. Growth is an important aspect of our strategy from the very beginning and it is a […]
Salesforce acquired Rebel to offer Interactive Email Services to their customers
In their latest announcement, the interactive email services start-up company Rebel has revealed that they are now being acquired by Salesforce. Though the terms of the deal have not been disclosed, we believe this is a strategic move by Salesforce to expand its marketing services. Marketing has been Salesforce’s smallest division posting $452 million revenue […]
Dreamforce Day 2: Star performances – Metallica at Dreamfest & DataArchiva at Customer Success Expo
With Day 2 of Dreamforce ’18 coming to a close, we witnessed a lot of actions and some awesome moments. From famous Philanthropig ‘Lilou’ visiting the Dreamforest to a celebration of Trailblazers, inspiring keynotes to Dreamforce Fortune executive summit, it was an action-packed day. The day started with the message that customers can now purchase […]
