Salesforce, the #1 CRM provider in the world has announced a dedicated instance called ‘US Government Plus’ exclusively for their U.S. government customers spanning over federal, state, and local government agencies, government contractors, and federally funded research & development centers. Government Cloud Plus has also got FedRAMP Provisional Authority to operate at the High-Security Impact Level. This will enable Salesforce’s US government customers to run their business in a highly compliant and secure environment leveraging Salesforce’s industry-leading Customer 360 CRM platform and other industry solutions.
The new instance Government Plus runs on highly secured AWS GovCloud (US) offering enterprise-grade security & compliance controls that allow government customers to manage their highly sensitive data. The FedRAMP Joint Authorization Board also regularly monitors to detect any changes in the security environment of the system to ensure risk-free business decision making.
Most of the government agencies are currently using legacy systems with zero to a limited upgradation scope. In order to accommodate the modern-day citizen demands & communicate with them in a more connected way, they need to scale up their infrastructure in order to get rid of outdated processes, complicated workflows, expensive infra maintenance costs, and mediocre service delivery.
In order to maintain business continuity amid rapidly shifting national & global events, government agencies of all types and sizes were in a dire need of a highly scalable, secure, and completely technology-driven platform that can help them reach the citizens in the most convenient way using multiple channels in order to deliver services.
Salesforce the global CRM leader delivers unmatched speed, agility, security, and scalability to its government customers while minimizing operational costs, mitigating complexities, and optimizing processes. Salesforce’s industry-leading Customer 360 platform, service, analytics, industry solutions have been helping government customers achieve sustainable success across multiple use cases including workforce management, citizen service, health service, case management, resource management, and much more.
CEPTES with its decade rich Salesforce platform expertise and service excellence set the path for more secure, transparent, seamless, and intuitive government processes. Our team of certified consultants across all the Salesforce platforms can help Federal agencies, State & Local agencies, and Defence agencies optimize their legacy processes, improve productivity, minimize costs, lead governance, develop a robust security environment, and meet compliance challenges. Our built solutions will help the government organizations develop their information sharing, unravel workflows, restore communications, and serve the citizens in a whole new way.
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*source: salesforce.com
